Frequently Asked Questions (FAQs)

Q1: Is shipping free?
Yes, shipping is free on all domestic orders.

Q2: Do you accept returns or exchanges?
No, we do not accept returns. However, back-selling may be allowed under specific conditions. Refer to our return policy page.

Q3: How soon will I receive my order?
Orders are shipped within 1-3 business days. Delivery typically takes 3-7 working days based on location.

Q4: What payment methods are accepted?
We accept all major debit/credit cards, UPI, net banking, and more.

Q5: How is my data protected?
We use secure encryption and do not sell or share your data beyond our trusted service partners.

Q6: Can I track my order?
Yes, you&rsquoll receive a tracking link via SMS/email once your order is dispatched.

Q7: Do you offer custom jewellery?
Yes! Please contact us for custom orders or bulk inquiries.

Q8: Can I visit your store physically?
We are primarily an online store. If we open a physical store, we will update our website and social channels.

Q9: Do you ship internationally?
Yes, international shipping is available. Charges apply.

Q10: What if I received a damaged product?
Email us within 48 hours with photos and order ID. We&rsquoll evaluate and resolve it accordingly.